Submit a Support Ticket
About our team
Every working day between 9 and 5 we are ready to support you in the daily use of our platform! Can't find the right support in our Helpcenter? Do you have a question or do you suspect that something is broken? Please fill in this form. You will receive a response from us the same day.
What support is included?
Included
- Provide you with relevant material
- Answers to issues you may encounter in your standard Procurios database
- Bug fixes
- Questions where we need to understand your business processes
- Wishes for options and functionality within the platform
- Training and extensive instruction
- Importing documents into your platform
- Help with setting up a filter or fields in the CRM
Tips to help us
The more information you can give us, the faster and better we can support you. Please full out the Ticket type to let us know if you have a user question (Question), a new wish (Task) or bug report (Issue). You can also let us know what the urgency is for you by indicating the priority.
Use links in your description and add screenshots to quickly point us to the right place!